Intelligent AI Modules
Automated KCS
Intelligent Automation
Turn Interactions into Revenue-Drivers
Reduce Costs
Lower support expenses by enabling customers and agents to find relevant solutions faster through automated, high-impact article recommendations.
Drive Agent Efficiency
Automatically surface high-impact articles to agents, reducing time spent searching for answers and allowing them to resolve customer queries more efficiently.
Enhance Customer Experience
Keep the knowledge base up-to-date by identifying and prioritizing valuable content, ensuring customers and agents access the most relevant information.
FEATURES THAT
FUEL YOUR
BUSINESS
Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.
Automated Article Recommendations
Suggest relevant articles to agents in real time based on the context of each interaction, increasing resolution speed and accuracy.
High-Impact Content Identification
Analyze interactions to identify frequently requested topics, creating insights on high-demand articles.
Contextual Search Integration
Integrate with support platforms to deliver contextually appropriate knowledge base articles to both agents and customers directly within the interaction.
Efficiency Analysis
Collect feedback on article usefulness, allowing continuous optimization of knowledge base content to improve relevancy.
Multi-Channel Knowledge Delivery
Enable article recommendations across chat, email, and phone channels to ensure consistent support experiences.
Proactive KB Management
Identify outdated or underperforming articles based on customer feedback and interaction patterns, keeping the knowledge base relevant and effective.
SIMPLE DEPLOYMENT FOR RAPID ADOPTION
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INDUSTRY Intelligent modules: TECHNOLOGY
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