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Intelligent AI Modules

Dynamic Cost Attribution

Track and quantify the costs of resolving individual customer issues continuously, empowering teams to prioritize high-impact areas and allocate resources efficiently.

Intelligent Automation

Optimize Resources with Actionable Insights

Track and quantify the costs of resolving individual customer issues continuously, empowering teams to prioritize high-impact areas and allocate resources efficiently.

Prioritize High-Impact Cases

Gain clear visibility into the costs associated with specific customer issues to proactively manage interventions.

Improve Resource Efficiency

Focus resources on resolving the most expensive or resource-draining issues, helping teams optimize their efforts for maximum ROI.

Drive Cross-Functional Solutions

Attribute costs to their root causes, enabling better collaboration and targeted problem-solving across functions.

FEATURES THAT
FUEL YOUR
BUSINESS

Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.

WHY FRAME AI

Cost Per Issue Breakdown

Break down costs by categories such as direct engagement time, offline follow-ups, product bugs, or escalations, giving teams a clear understanding of where resources are being consumed.

Real-Time Cost Alerts

Receive automated alerts when the cost of resolving a customer issue exceeds predefined thresholds, enabling teams to take timely action on high-cost cases.

Cost-Based Prioritization

Prioritize customer issues based on cost impact, enabling teams to focus on the most expensive or resource-draining cases first.

Customizable Cost Models

Tailor the cost attribution framework to fit your organization’s unique structure, ensuring accurate representation of costs across various departments or service lines.

Intelligent Analytics

Build customizable reports that allow you to view costs by issue, agent, account, or other key factors, giving teams the flexibility to analyze resource consumption across operational factors.

Cross-Channel Cost Tracking

Analyze costs across multiple communication channels, from support tickets to phone calls, emails, and chats, providing a holistic view of where resources are being consumed.

SIMPLE DEPLOYMENT FOR RAPID ADOPTION

This powerful module is accessible through Frame AI’s platform or as a configurable feature of the EAPI, enabling businesses to harness dynamic cost insights within their existing systems. Whether integrated into a CRM, helpdesk, or analytics dashboard, these capabilities empower enterprises to optimize their service models, reduce operational costs, and increase overall efficiency.
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