Intelligent AI Modules
Agent AQA (AAQA)
Intelligent Automation
DRIVE IMPACT WITH AI PRECISION
AI-Powered Efficiency
Automate the QA process to reduce manual effort and improve feedback quality to drive agent and supervisor efficiency.
Boost Agent Performance
Deliver comprehensive, targeted feedback to improve agent performance and reduce agent churn.
Reduce Costs
Streamline the evaluation process with pre-filled rubrics and generative feedback to reduce costs and effort.
FEATURES THAT
FUEL YOUR
BUSINESS
Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.
Custom Pre-Filled Rubrics
Provides pre-populated evaluation rubrics to streamline the QA process, ensuring consistency and saving supervisors time.
AI-Powered Scoring
Leverages AI to automatically score agent interactions based on predefined criteria, delivering accurate and unbiased evaluations.
Supervisor Coaching Alerts
Notifies supervisors automatically when agents need targeted coaching based on real-time performance evaluations.
Team Performance Trends
Tracks and visualizes team performance over time, helping managers identify strengths and areas for improvement.
Root Cause Trend Analysis for Failed QA
Analyzes patterns in failed QA evaluations, pinpointing root causes to drive process improvements and reduce recurring issues.
Customization & Scalability
Offers flexible configuration to meet unique business needs with scalable solutions that grow alongside your customer service operations. Scale across contact centers with zero rework required.
SIMPLE DEPLOYMENT FOR RAPID ADOPTION
more ways to drive success
Search modules
Refine by Use Case
Modules by Function
Modules by Industry
Modules by Business Objective
INDUSTRY Intelligent modules: TECHNOLOGY
Learn how Frame Ai’s enterprise api
empowers platforms across the world
Receive monthly insights on how AI is being leveraged to reshape unstructured data
Case studies, interviews, and tips and tricks learned from harnessing AI for more strategic
implementation of your data.