Frame Subprocessors
Effective: May 03, 2024
To support delivery of our Services, Frame Technology, Inc. (or one of its Affiliates) may engage and use data processors with access to certain Customer Data (each, a “Subprocessor“). This page provides important information about the identity, location, and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superseding written agreement between Customer and Frame (the “Agreement“).
Third Parties
Frame currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Frame performs diligence to evaluate their privacy, security, and confidentiality practices, and executes an agreement implementing its applicable obligations.
Infrastructure Subprocessors
Frame may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider | United States |
| Google Inc. | Cloud Service Provider | United States |
| Looker Data Sciences, Inc. | Cloud Analytics Services | United States |
Other Subprocessors
Frame may use the following Subprocessors to perform other Service functions:
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| Twilio, Inc. ("Segment") | Cloud Service Provider | United States |
| Okta, Inc. | Cloud Identity Provider | United States |
| APIHub, Inc. (dba "Clearbit") | Cloud Data Enrichment Services | United States |
| Peaberry Software Inc. (dba "Customer.io") | Cloud Email Notification Services | United States |
| Formagrid, Inc. (dba "Airtable") | Cloud Spreadsheet Services | United States |
| Zapier, Inc. | Cloud Workflow Services | United States |
| Heap, Inc. | Cloud Analytics Services | United States |
| Zendesk, Inc. | Cloud Ticketing Provider | United States |
| FullStory, Inc. | Cloud Web Recordings | United States |
Frame Affiliates
Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, Frame may also engage one or more of the following Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.