Upgrade Intercom's search & reporting.

Give everyone in your company instant, direct access to the voice of your customers — everywhere you talk to them.

Trusted by teams like yours.

Answer Any Question

If you could answer any question about your chats and emails instantly, what would you ask? With a powerful search interface, research projects become a single query.

  • Explore easily – Find conversations based on keywords, participants, organizations, tags, dates, and more.
  • Get comprehensive results – Frame automatically unifies identities and orgs across conversation platforms.
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Create Instant Reports

Save searches as shareable reports that update automatically based on company-wide conversations, helping your entire organization make fast, customer-focused decisions.

  • Live Customer Voice Report – React immediately to customer feedback as it occurs organically with your team.
  • Monitor important accounts – It's easy to keep tabs on new accounts, upcoming renewals, and VIPs.
  • Prioritize your time – Track time allocation across customers, companies, internal teams, originating countries, and more.
  • Staff for success – Use growth trends, timezone analysis, and more to right-size customer-facing roles.
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Frame is one of those category-defining tools you didn't know you needed until you start using it.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Frame AI makes it much easier to find the "why" driving important behaviors and metrics.

Start a free trial of Frame AI.

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