Upgrade Intercom's search & reporting.

Give everyone in your company instant, direct access to the voice of your customers — everywhere you talk to them.

Trusted by teams like yours.

Answer Any Question

If you could answer any question about your chats and emails instantly, what would you ask? With a powerful search interface, research projects become a single query.

  • Explore easily – Find conversations based on keywords, participants, organizations, tags, dates, and more.
  • Get comprehensive results – Frame automatically unifies identities and orgs across conversation platforms.
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Create Instant Reports

Save searches as shareable reports that update automatically based on company-wide conversations, helping your entire organization make fast, customer-focused decisions.

  • Live Customer Voice Report – React immediately to customer feedback as it occurs organically with your team.
  • Monitor important accounts – It's easy to keep tabs on new accounts, upcoming renewals, and VIPs.
  • Prioritize your time – Track time allocation across customers, companies, internal teams, originating countries, and more.
  • Staff for success – Use growth trends, timezone analysis, and more to right-size customer-facing roles.
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Frame is one of those category-defining tools you didn't know you needed until you start using it.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Frame AI makes it much easier to find the "why" driving important behaviors and metrics.

Turn natural language into structured action.

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