Push company-wide action.

CX leaders use Frame AI to stay ahead of problems and drive real business value.

Operations Planning

Higher impact effort, less guesswork.

  • Differentiate between urgent and important work, so that both get attention.
  • Mobilize action faster and with less effort, with hard data.
  • Eliminate silos for a clean, shared view of the customer voice in every channel and at any time.
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Incident Detection and Escalation

Minimize uncertainty and maximize damage control.

  • Detect key CX themes and quantify impact in minutes, not weeks.
  • Trigger escalation where and while it matters, based on what your customers are saying, not just how long ago they said it.
  • Proactively address bumps in the road instead of reactively chasing fall out.
  • Accelerate response by rapidly seeding root cause analyses with examples and lists of impacted customers.
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Health Scoring

More accuracy, less speculation.

  • Multi-dimensional metrics, beyond just time and speed, for multi-dimensional relationships.
  • No surprises at renewal time, and no chasing survey results.
  • Unify scores with cases, CRM, and usage data for a holistic view of your relationship health.
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Tech-Touch Customer Success

Strengthen more customer relationships with fewer resources.

  • Stay in the loop with less friction, using downstream automation that pushes key account and segment level events wherever you need it.
  • Get involved when it matters most with custom alerting on individual cases.
  • Avoid churn by scaling engagement to reduce unknowns across your long-tail accounts.
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Understand Your Own Data.

Help Scout

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

We've invested heavily in instrumenting operations, but Frame makes it much easier to find the “why” that is driving certain behaviors and metrics.

Start a free trial of Frame AI.

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