Say hello to a sixth sense for all your support cases.

Find the churn risks before your customers can say "cancel." Pre-empt damaging events like churn and bad PR with predictive intelligence about which cases need specialized attention.

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17%reduction in customer churn

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86%improvement in time-to-issue discovery

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65%reduction in cross-functional coordination time

Alert Relationship Owners to Churn Risks

  • Automatically alert relationship owners
    Nothing slips through the cracks or gets lost in translation. Natural language AI detects negative language so you can get everyone on the same page while the iron is hot.
  • See risks well before "cancel"
    Why do your customers leave you? What do they find painful? Natural language AI finds the patterns that hurt your business before "cancel."

Identify Self-Service Opportunities

  • Save your team's time for when it's needed most
    The sweet spot for your agents' valuable time? Cases where customers truly need them and they can apply the skills you've invested in product training and developing workarounds.
  • Prioritize the most impactful documentation
    Creating documentation need not be overwhelming. Identify common case themes and rank them by resolution time.

Don't get caught off guard. Get an early warning system.

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Predict Escalations

  • Spot cases with high business impact
    Jump in and help customers navigate high-urgency issues when the stakes are high. Make your customers heroes, and your agents will be heroes.
  • Give churn-risk customers some extra TLC
    Do you know which customers in your queue have backsliding sentiment scores? Recent SLA breaches? This is your chance to turn things around.

An early warning system for expensive surprises

Eliminate expensive surprises that drain your team's time. Graduating from 'first-in, first-out' and prioritizing cases by business impact means you won't get caught off guard, and your team KPIs won't suffer the impact.

Solve more problems the right way, the first time

AI-based case analysis acts like spidey-senses to give you a head start on how you'll navigate whatever your queue has in store today. Increase your team's first contact resolution rate by 48% and easily track the cost savings. 

Your best judgment — but automated into your process

Using natural language AI and customer meta-data to prioritize cases means you can consider both the nature of the issue and the customer relationship. No more squeaky wheels. Automatically treat each case the way your team would. 

Want to stay ahead of customer expectations?

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