Jump in and help customers navigate high-urgency issues when the stakes are high. Make your customers heroes, and your agents will be heroes.
Give churn-risk customers some extra TLC
Do you know which customers in your queue have backsliding sentiment scores? Recent SLA breaches? This is your chance to turn things around.
An early warning system for expensive surprises
Eliminate expensive surprises that drain your team's time. Graduating from 'first-in, first-out' and prioritizing cases by business impact means you won't get caught off guard, and your team KPIs won't suffer the impact.
Solve more problems the right way, the first time
AI-based case analysis acts like spidey-senses to give you a head start on how you'll navigate whatever your queue has in store today. Increase your team's first contact resolution rate by 48% and easily track the cost savings.
Your best judgment — but automated into your process
Using natural language AI and customer meta-data to prioritize cases means you can consider both the nature of the issue and the customer relationship. No more squeaky wheels. Automatically treat each case the way your team would.