Say hello to a sixth sense for all your support cases.

Find the churn risks before your customers can say "cancel." Pre-empt damaging events like churn and bad PR with predictive intelligence about which cases need specialized attention.

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17%reduction in customer churn

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86%improvement in time-to-issue discovery

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65%reduction in cross-functional coordination time

Alert Relationship Owners to Churn Risks

  • Automatically alert relationship owners
    Nothing slips through the cracks or gets lost in translation. Natural language AI detects negative language so you can get everyone on the same page while the iron is hot.
  • See risks well before "cancel"
    Why do your customers leave you? What do they find painful? Natural language AI finds the patterns that hurt your business before "cancel."

Identify Self-Service Opportunities

  • Save your team's time for when it's needed most
    The sweet spot for your agents' valuable time? Cases where customers truly need them and they can apply the skills you've invested in product training and developing workarounds.
  • Prioritize the most impactful documentation
    Creating documentation need not be overwhelming. Identify common case themes and rank them by resolution time.

Don't get caught off guard. Get an early warning system.