Reporting based on organic feedback you already have makes it wildly easy to spin up data-driven business cases in no time — without the manual effort.
Report on customer effort by any dimension you care about
Slice and dice customer effort by product area, customer segment, and any other variable that’s going to help you drive the change you need to see.
Balance subjective and objective signals
By combining feelings customers express in natural language with objective factors like wait time and whether an escalation took place, AI-driven customer effort tracking highlights the most impactful ways companies can reduce effort.
Stay ahead of customer expectations
Persistent friction is a real threat to your customer relationships. Find it and nip it in the bud before it drives your customers to easier pastures.
Get a consistent picture of customer effort
Standardize what different levels of customer effort mean to your business based on the kinds of issues in your queue. Consistently measured customer effort means you can improve consistently.
Want to see where friction is hiding in your queue?