Every case boiled down to bottom-line impact.

Automatically measure service cost for 20/20 vision on opportunities to maximize efficiency and the resources you need to serve your customers — without cutting corners.

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17%reduction in total service cost 

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22%more customers served with existing resources

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25%increase in resolutions per agent per day

Rank Every Issue in Your Queue by Service Cost

  • Proactively make peace with complexity
    Build processes that consider the time and resources required to solve specific issues. Prevent turnover by allocating complex cases across your team.
  • Rapidly expose resource drains
    Sneaky “ad-hoc” issues piling up? Find out exactly how much of your team’s time they take and nip them in the bud.

Attribute Service Cost by Customer

  • Create upstream service cost feedback loop
    Great customers ≠ expensive customers. Hold customer relationship owners accountable to ensure break-even on service costs.
  • Drive data-driven staffing decisions
    Identify the optimal ratio of agents to customers across segments and tiers.

Keep the focus on your team's impact on keeping and growing customers — not how much it costs.

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Automate Cost-Benefit Analyses

  • Prioritize initiatives based on hard data — not anecdotes or egos
    Weigh trade-offs and prioritize projects from new triage processes to product roadmap changes based on bottom-line impact.
  • Easily spot mismatches between company priorities and resources
    Spending tons of time on low ACV customers? Not enough staff in a newly opened timezone? Identify imbalances and get ahead of potential fallout.

Reduce cost of service

Your team supports how many customers? Winning CX need not be expensive. Find the cost-saving levers that make sense for your business without cutting corners.

Prioritize effectively

Have a laundry list of asks for Product? Considering a new tier structure? Prioritize projects based on bottom-line impact.

Make business cases easy

Need automation tooling? More heads? Speak Finance’s language and easily translate your asks for more resources into ROI on service cost.

Want a cheat sheet for all of Finance's questions? 

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