An intelligent membrane that reduces case volume.

Maximize efficiency without cutting corners. Empower customers to solve simple stuff and convert the chaos in your queue into a multi-tasking, problem-solving machine.

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33%reduction in backlogged cases 

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42%increase in self-service interactions

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75%reduction in manual reading and analysis 

Conquer Your Backlog

  • Reduce manual reading and analysis by 75%
    Leave the heavy-lifting to AI. Identify recurring problems 75% faster so you can glide through your backlog and move on.
  • Generate a data-driven punch list prioritized by business impact
    Score case themes by their impact on customer sentiment, effort, and service cost. Accelerate your team’s impact on customer experience and bottom line.

Identify Self-Service Opportunities

  • Save your team’s time for when it’s needed most
    The sweet spot for your agents’ valuable time? Cases where customers truly need them and they can apply the skills you’ve invested in product training and developing workarounds.
  • Prioritize the most impactful documentation
    Creating documentation need not be overwhelming. Identify common case themes and rank them by resolution time.

Convert the chaos in your queue into a problem-solving machine. 

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Make Reporting a Breeze

  • Hard data, not anecdotes, about what’s driving your case volume up
    Set the record straight on which product areas and customers trigger the most cases and pinpoint opportunities to improve everything from feature releases to onboarding.
  • Easily identify and celebrate improvements
    Don’t wait a quarter to see progress. Monitor exactly where volume is going down, what’s working, and where you still need improvement.

Maximize efficiency

Deliver a complete, data-driven plan to reduce volume and lower your cost of service. Remove blockers, understand exactly which kinds of cases need your team’s attention, and prioritize effectively to maximize efficiency.

Thrive during change

New feature launch? New channel? Outage? Don’t let case volume spikes derail your operations. Self-service options, a manageable backlog, and effective triage mean event-driven spikes shouldn’t make your team crazy or damage your customer experience.

Make raving fans

Improve customer experience by helping customers solve problems independently, reducing wait times, and empowering your team to be present with customers. Backlog? Clear. Self-service options? Check. Use the extra resources to win today and tomorrow.

Want to maximize efficiency without cutting corners?

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