CASE STUDIES

Leading BI Software Company Realized a 25% Reduction in Ticket Resolution Times, and a 50% Reduction in Risks

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A business intelligence software provider looked to Frame AI to help them use their customer voice to improve customer sentiment. For many years, the company’s Support team was very proud of industry-leading CSAT scores until their score dropped, and they couldn’t figure out why. “We had a very jarring experience where our Support quality quickly devolved from something the entire organization touted to a liability without an obvious fix,” says the company’s VP, Global Technical Support & Services.

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