$800/month base
1-Year Backfill
Complete Visibility
10 Neural Tags
Standard SSO
Includes 10k Msgs/Month
Custom Data Retention
Custom pricing
Complete Backfill
Complete Visibility
Unlimited Neural Tags
Custom SSO
Volume Pricing
Custom Data Retention
Custom Data Sources
Virtual Private Cloud
Solo |
Team |
Business |
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Data Capture |
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| Data visibility | 2 weeks | Full view | Full view |
| Automated backfill | 1 year | 1 year | Complete/custom |
| Ongoing capture |  |
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Data Sources |
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| Intercom source | |
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| Zendesk source | |
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| Slack source Coming soon |
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| Drift source Coming soon |
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| Salesforce Cloud Business tier |
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| Oracle Cloud Business tier |
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| Custom sources Business tier |
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Applications |
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| Search & filter
Search all conversations |
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| Reports
Instant, shareable dashboards |
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| Neural Tags
Automatically tag new matches |
1 Tag | 10 Tags | |
Linked identities |
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| Merged tags | |
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| Basic links Contacts, organizations |
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| Custom CRM links Contacts, organizations |
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Governance and Security |
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| GDPR-compliant DPA | |
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| Role-based permissions | |
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| Standard SSO | |
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| Two-factor auth | |
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| Custom SSO | |
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| Virtual Private Cloud | |
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Volume |
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| Seats | Unlimited | Unlimited | Unlimited |
| Included messages
Human chat/email messages per month |
10,000/mo | Custom volume | |
| Extra messages | $0.05/msg | Custom volume | |
Service |
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| Email & web chat | Standard | Priority | White glove service |
| Dedicated Slack channel | |
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| Designated CSM | |
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| Get Started | Get Started | Talk to Sales | |
All plans are billed annually.
I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.
Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.
Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.
Yes! To try the Team or Business plans, please contact us.
Frame uses your historical data volume to determine your projected volume for an annual contract. There are no extra charges for message volume during the contract period.
Using your existing tags and tagged conversations, Frame will suggest other conversations that look like they might belong to a tag. If you apply the tag, it will remain attached to the conversation when viewing in Frame along with any imported tags and manually applied tags.
When you connect to a new data source, Frame imports historical data, enabling you to see search results and analytics on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.
Free plans can search and report on the most recent two weeks of data. Paid plans have no visibility restrictions.
Frame automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.
Frame automatically links organizations (as defined by source systems) by matching the email domains of org users, excluding free and personal email providers. To use a CRM or a custom input as your source of truth on aggregating orgs/accounts, contact us.
Frame automatically links tags from separate source systems if they are exactly the same name. The link is visible when restricting a search to a specific tag.
Each message submitted by person in a chat conversation counts as one message. Messages sent by apps and bots are not counted unless they are using a real user's API token to send messages on behalf of a person. Each email sent by a person counts a one message. Automated emails (e.g., acknowledging receipt of a new case or asking for a CSAT rating) do not count.
