Pricing

The VoC engine that grows with your company.

Team

Self-serve Analysis

Monthly Package Pricing

Unlimited Users
Team Connectors
2-Month Backfill
Full Text Search, Export
Auto Wins, Issues, Risks
Flexible Tag Management



Business

Integrated VoC Engine

Annual Package Pricing

Everything in Team, plus: Salesforce Connector
2-Year Backfill
Custom Auto-Labeling
Ticket/Contact/Account Scores
Account Insights
Real-time Alerts
Push to Your Systems
Dedicated Solutions Team

Enterprise

Platinum Deployment

Annual Solution Pricing

Everything in Business, plus: Custom Data Connectors
Custom Backfill
Custom Reports
Push to Service Cloud
Sync to Your Warehouse
Virtual Private Cloud / On-Prem
Regulated Environments

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Frame AI makes it much easier to find the "why" driving important behaviors and metrics

Feature Comparison

 

Team

Business

Enterprise

Usage

Seats Unlimited Unlimited Unlimited
Data Volume Includes 1k tickets/month

Data Capture

Automated backfill 3 months 2 years Custom
Real-time capture

Data Sources

Intercom
Zendesk
Slack
Freshdesk
Help Scout
Service Cloud
Custom field import
Add-on
Custom sources
CSV or custom data streams

Push Destinations

Manual CSV Exports
Intercom
Zendesk
Slack Advanced Escalation
Add-on
Freshdesk
Help Scout
Service Cloud
Data Warehouse
Sync exchange summaries

Enrichment

Retroactive Tagging
Bulk edit old and new conversations
Sentiment Moments
Automatically labeled wins/issues/risks
Custom Auto Tags
Automatically apply new matches
Add-on
Object Scores
Continually updated ticket, contact, and account scores
Insights
Continually generated list of priorities

Governance and Security

GDPR-compliant DPA
Data Retention Policies
Automatic compliance
Virtual Private Cloud
HIPAA Compliance

Service

Email & web chat Standard Priority White glove service
Slack channel
  Get Started Get Started Talk to Sales

 

Business and Enterprise plans are billed annually.

Unify Your Customer Voice.

Salesforce
Zendesk
Slack
Intercom
Help Scout
Custom

Common Questions

Is there a free trial?

Yes! Connect one or more data sources to start your trial of the Team tier. If you require legal agreements in place first, schedule a demo with our team to start a conversation.

How does billing work?

For Business tier and above, we structure pricing based on factors such as data volume, implementation requirements, dedicated success and solutions time, custom environment requirements, and more. We do not charge per user, so invite as many people as you want into your account.

What's an Auto Tag?

Frame AI can monitor for sentence fragments or combined context that you want to label, and label it for you. Tags appear in the conversation view inline and also aggreagate up through reporting, scores, insights, and alerts.

What does "backfill" mean?

When you connect to a new data source, Frame AI imports historical data, enabling you to see search results, analytics, and enrichment on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.

Do contacts from multiple sources merge automatically?

Frame AI automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.

How do tags work?

Frame AI automatically imports tags from your existing tickets, contacts, and companies. You can manage these in Tag Management (group, rename, merge, and archive). In addition, Frame AI will automatically label conversation snippets with built-in labels such as sentiment moments and customer language. Tags you or the Frame AI success team create for you will live alongside these tags.