$800/month base
1-Year Backfill
Complete Visibility
10 Auto Tags
Includes 10k Msgs/Month
Enterprise SSO
Custom Data Retention
Custom pricing
Complete Backfill
Complete Visibility
High-Volume Auto Tagging
Volume Pricing
Custom SSO
Custom Data Retention
Custom Data Sources
Virtual Private Cloud
Solo |
Team |
Business |
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Data Capture |
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| Data visibility | Partial view | Full view | Full view |
| Automated backfill | 3 months | 1 year | Complete/custom |
| Ongoing capture |  |
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Data Sources |
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| Intercom source | |
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| Zendesk source | |
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| Slack source |
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| Freshdesk source In beta |
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| Help Scout source Coming soon |
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| Service Cloud Business tier |
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| Custom sources Business tier |
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Data Destinations |
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| CSV Exports | |
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| Webhooks Trigger user events |
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| Data Warehouse Sync exchange summaries |
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Applications |
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| Search & filter
Search all conversations |
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| Reports
Instant, shareable dashboards |
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| Auto Tags
Automatically apply new matches |
1 Tag | 10 Tags | Custom volume |
Governance and Security |
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| GDPR-compliant DPA | |
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| Role-based permissions | |
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| Standard SSO | |
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| Two-factor auth | |
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| Custom SSO | |
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| Virtual Private Cloud | |
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Volume |
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| Seats | Unlimited | Unlimited | Unlimited |
| Included messages
Human chat/email messages per month |
Up to 2,000/mo | 10,000/mo | Custom volume |
| Extra messages | $0.05/msg | Custom volume | |
Service |
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| Email & web chat | Standard | Priority | White glove service |
| Dedicated Slack channel | |
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| Designated CSM | |
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| Start Now | Start Free Trial | Talk to Sales | |
All plans are billed annually.
I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.
Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.
Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.
Yes! When you connect one or more data sources, your trial will begin once you have more than the number of monthly messages allowed on the free tier.
Frame uses your historical data volume to determine your projected volume for an annual contract. There are no extra charges for message volume during the contract period.
Any tag with a sufficiently trained neural model can havce auto-tagging enabled, which will apply the tag to new conversations. The Frame team will work with you to determine what makes a good candidate.
When you connect to a new data source, Frame imports historical data, enabling you to see search results, analytics, and enrichment on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.
Free plans can search and report on limited data. Paid plans have no visibility restrictions.
Frame automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.
Frame automatically links organizations (as defined by source systems) by matching the email domains of org users, excluding free and personal email providers. To use a CRM or a custom input as your source of truth on aggregating orgs/accounts, contact us.
Frame automatically links tags from separate source systems if they are exactly the same name. The link is visible when restricting a search to a specific tag.
