Conversation analysis that grows with your company.



Unlimited Users
Up to 4k Messages
6-Month Backfill
Full Search, Filter, Export
Sentiment Moments



Everything in Team, plus:
Up to 15k Messages
2-Year Backfill
Custom Fields Import
Dynamic Topic Analysis
Data Retention Policies


Custom pricing

Everything in Business, plus:
Volume Message Pricing
Custom Backfill
Custom Data Sources
Custom Reports
Sync to Data Warehouse
Virtual Private Cloud / On-Prem

Understand Your Own Data.

Help Scout

Feature Comparison





Data Capture

Automated backfill 6 months 2 years Custom
Ongoing capture

Data Sources

Help Scout
Service Cloud
Custom field import
Custom sources
CSV or custom data streams

Data Destinations

CSV Exports
Data Warehouse
Sync exchange summaries


Search & Report
Search all conversations
Sentiment Moments
Wins, issues, and risks
Auto Tags
Automatically apply new matches
Conversation models Sentence models
Emerging Topics
Dynamic topic analysis
Custom Report
Custom analysis

Governance and Security

GDPR-compliant DPA
Data Retention Policies
Automatic compliance
Role-based permissions
Standard SSO
Custom SSO
Virtual Private Cloud
HIPAA Compliance


Seats Unlimited Unlimited Unlimited
Message limits
Chats & emails per month
4k/mo 15k/mo Custom


Email & web chat Standard Priority White glove service
Slack channel
Designated CSM
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Business and Enterprise plans are billed annually.

I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Common Questions

Is there a free trial of the paid plans?

Yes! When you connect one or more data sources, your trial will begin once you have more than the number of monthly messages allowed on the free tier.

How does billing work?

Frame uses your historical data volume to determine your projected volume for an annual contract. There are no extra charges for message volume during the contract period.

What's an Auto Tag?

Any tag with a sufficiently trained neural model can have auto-tagging enabled, which will apply the tag to new conversations. The Frame team will work with you to determine what makes a good candidate.

What does "backfill" mean?

When you connect to a new data source, Frame imports historical data, enabling you to see search results, analytics, and enrichment on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.

Do contacts from multiple sources merge automatically?

Frame automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.

How are organizations linked across source systems?

Frame automatically links organizations (as defined by source systems) by matching the email domains of org users, excluding free and personal email providers. To use a CRM or a custom input as your source of truth on aggregating orgs/accounts, contact us.

How are tags linked?

Frame automatically links tags from separate source systems if they are exactly the same name. The link is visible when restricting a search to a specific tag.