Conversation analysis that grows with your company.



Partial Backfill
Partial Visibility
1 Auto Tag
Up to 2k Msgs/Month


$800/month base

1-Year Backfill
Complete Visibility
10 Auto Tags
Includes 10k Msgs/Month
Enterprise SSO
Custom Data Retention


Custom pricing

Complete Backfill
Complete Visibility
High-Volume Auto Tagging
Volume Pricing
Custom SSO
Custom Data Retention
Custom Data Sources
Virtual Private Cloud

Connect Your Data.

Help Scout

Feature Comparison





Data Capture

Data visibility Partial view Full view Full view
Automated backfill 3 months 1 year Complete/custom
Ongoing capture

Data Sources

Intercom source
Zendesk source
Slack source
Freshdesk source
In beta
Help Scout source
Coming soon
Service Cloud
Business tier
Custom sources
Business tier

Data Destinations

CSV Exports
Trigger user events
Data Warehouse
Sync exchange summaries


Search & filter
Search all conversations
Instant, shareable dashboards
Auto Tags
Automatically apply new matches
1 Tag 10 Tags Custom volume

Governance and Security

GDPR-compliant DPA
Role-based permissions
Standard SSO
Two-factor auth
Custom SSO
Virtual Private Cloud


Seats Unlimited Unlimited Unlimited
Included messages
Human chat/email messages per month
Up to 2,000/mo 10,000/mo Custom volume
Extra messages $0.05/msg Custom volume


Email & web chat Standard Priority White glove service
Dedicated Slack channel
Designated CSM
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All plans are billed annually.

I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Common Questions

Is there a free trial of the paid plans?

Yes! When you connect one or more data sources, your trial will begin once you have more than the number of monthly messages allowed on the free tier.

How does billing work?

Frame uses your historical data volume to determine your projected volume for an annual contract. There are no extra charges for message volume during the contract period.

What's an Auto Tag?

Any tag with a sufficiently trained neural model can havce auto-tagging enabled, which will apply the tag to new conversations. The Frame team will work with you to determine what makes a good candidate.

What does "backfill" mean?

When you connect to a new data source, Frame imports historical data, enabling you to see search results, analytics, and enrichment on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.

What does "visibility" mean?

Free plans can search and report on limited data. Paid plans have no visibility restrictions.

Do contacts from multiple sources merge automatically?

Frame automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.

How are organizations linked across source systems?

Frame automatically links organizations (as defined by source systems) by matching the email domains of org users, excluding free and personal email providers. To use a CRM or a custom input as your source of truth on aggregating orgs/accounts, contact us.

How are tags linked?

Frame automatically links tags from separate source systems if they are exactly the same name. The link is visible when restricting a search to a specific tag.