Pricing

Conversation analysis that grows with your company.

Solo

Free

Partial Backfill
Partial Visibility
1 Neural Tag
Standard SSO




Team

$800/month base

1-Year Backfill
Complete Visibility
10 Neural Tags
Standard SSO
Includes 10k Msgs/Month
Custom Data Retention


Business

Custom pricing

Complete Backfill
Complete Visibility
Unlimited Neural Tags
Custom SSO
Volume Pricing
Custom Data Retention
Custom Data Sources
Virtual Private Cloud

Connect Your Data.

Intercom
Slack
Zendesk
Drift
Salesforce
Custom

Feature Comparison

 

Solo

Team

Business

Data Capture

Data visibility 2 weeks Full view Full view
Automated backfill 1 year 1 year Complete/custom
Ongoing capture

Data Sources

Intercom source
Zendesk source
Slack source
Coming soon
Drift source
Coming soon
Salesforce Cloud
Business tier
Oracle Cloud
Business tier
Custom sources
Business tier

Applications

Search & filter
Search all conversations
Reports
Instant, shareable dashboards
Neural Tags
Automatically tag new matches
1 Tag 10 Tags

Linked identities

Merged tags
Basic links
Contacts, organizations
Custom CRM links
Contacts, organizations

Governance and Security

GDPR-compliant DPA
Role-based permissions
Standard SSO
Two-factor auth
Custom SSO
Virtual Private Cloud

Volume

Seats Unlimited Unlimited Unlimited
Included messages
Human chat/email messages per month
10,000/mo Custom volume
Extra messages $0.05/msg Custom volume

Service

Email & web chat Standard Priority White glove service
Dedicated Slack channel
Designated CSM
  Get Started Get Started Talk to Sales

 

All plans are billed annually.

I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Common Questions

Is there a free trial of the paid plans?

Yes! To try the Team or Business plans, please contact us.

How does billing work?

Frame uses your historical data volume to determine your projected volume for an annual contract. There are no extra charges for message volume during the contract period.

What's a Neural Tag?

Using your existing tags and tagged conversations, Frame will suggest other conversations that look like they might belong to a tag. If you apply the tag, it will remain attached to the conversation when viewing in Frame along with any imported tags and manually applied tags.

What does "backfill" mean?

When you connect to a new data source, Frame imports historical data, enabling you to see search results and analytics on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.

What does "visibility" mean?

Free plans can search and report on the most recent two weeks of data. Paid plans have no visibility restrictions.

Do contacts from multiple sources merge automatically?

Frame automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.

How are organizations linked across source systems?

Frame automatically links organizations (as defined by source systems) by matching the email domains of org users, excluding free and personal email providers. To use a CRM or a custom input as your source of truth on aggregating orgs/accounts, contact us.

How are tags linked?

Frame automatically links tags from separate source systems if they are exactly the same name. The link is visible when restricting a search to a specific tag.

How are human messages counted?

Each message submitted by person in a chat conversation counts as one message. Messages sent by apps and bots are not counted unless they are using a real user's API token to send messages on behalf of a person. Each email sent by a person counts a one message. Automated emails (e.g., acknowledging receipt of a new case or asking for a CSAT rating) do not count.