$395/month base
Unlimited Users
4k Messages
$59 Per 1k Extra Messages
6-Month Backfill
Full Search, Filter, Export
Sentiment Moments
$1295/month base
Everything in Team, plus:
15k Messages
$39 Per 1k Extra Messages
2-Year Backfill
Auto-Tagging
Custom Field Import
Sync to Data Warehouse
Data Retention Policies
Custom pricing
Everything in Business, plus:
Volume Message Pricing
Custom Backfill
Custom Data Sources
Custom Reports
Topics Diagnostics Service
Virtual Private Cloud / On-Prem
HIPAA Compliance
Team |
Business |
Business |
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Data Capture |
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| Automated backfill | 6 months | 2 years | Custom |
| Ongoing capture |  |
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Data Sources |
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| Intercom source | |
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| Zendesk source | |
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| Slack source |
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| Freshdesk source Coming soon |
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| Help Scout source Coming soon |
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| Service Cloud |
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| Custom field import |
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| Custom sources |
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Data Destinations |
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| CSV Exports | |
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| Data Warehouse Sync exchange summaries |
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Applications |
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| Search & filter
Search all conversations |
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| Reports
Instant, shareable dashboards |
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| Auto Tags
Automatically apply new matches |
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| Emerging Topics
Custom topic analysis |
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| Custom Report
Custom analysis |
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Governance and Security |
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| GDPR-compliant DPA | |
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| Role-based permissions | |
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| Standard SSO | |
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| Custom SSO | |
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| Virtual Private Cloud | |
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| HIPAA Compliance | |
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Volume |
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| Seats | Unlimited | Unlimited | Unlimited |
| Included messages
Customer chats/emails per month |
4k/mo | 15k/mo | Custom |
| Extra messages | $59 per 1k | $39 per 1k | Volume pricing |
Service |
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| Email & web chat | Standard | Priority | White glove service |
| Slack channel | |
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| Designated CSM | |
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| Start Free Trial | Start Free Trial | Get Pricing | |
Business and Enterprise plans are billed annually.
I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.
Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.
Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.
Yes! When you connect one or more data sources, your trial will begin once you have more than the number of monthly messages allowed on the free tier.
Frame uses your historical data volume to determine your projected volume for an annual contract. There are no extra charges for message volume during the contract period.
Any tag with a sufficiently trained neural model can have auto-tagging enabled, which will apply the tag to new conversations. The Frame team will work with you to determine what makes a good candidate.
When you connect to a new data source, Frame imports historical data, enabling you to see search results, analytics, and enrichment on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.
Frame automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.
Frame automatically links organizations (as defined by source systems) by matching the email domains of org users, excluding free and personal email providers. To use a CRM or a custom input as your source of truth on aggregating orgs/accounts, contact us.
Frame automatically links tags from separate source systems if they are exactly the same name. The link is visible when restricting a search to a specific tag.
