Unlimited Users
Pre-Built Connectors
CSV Imports
Full Text Search, Export
Pre-Built Annotations
Flexible Tag Management
Unlimited Backfill
Custom Auto-Labeling
Ticket/Contact/Account Scores
Real-time Alerts
Push to Your Systems
Dedicated Solutions Team
Custom Data Connectors
Custom Reports
Regulated Environments
Frame is one of those category-defining tools you didn't know you needed until you start using it.
Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.
Frame AI makes it much easier to find the "why" driving important behaviors and metrics.
Team |
Business |
Enterprise |
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Usage |
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| Seats | Unlimited | Unlimited | Unlimited |
| Data Volume | Includes 1k tickets/month |  |
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Data Capture |
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| Automated backfill | 3 months | 2 years | Custom |
| Real-time capture | |
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Data Sources |
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| Intercom | |
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| Zendesk | |
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| Slack |
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| Freshdesk |
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| Help Scout |
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| Service Cloud |
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| Custom field import |
Add-on | |
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| Custom sources
CSV or custom data streams |
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Push Destinations |
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| Manual CSV Exports | |
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| Intercom | |
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| Zendesk | |
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| Slack Advanced Escalation |
Add-on | |
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| Freshdesk |
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| Help Scout |
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| Service Cloud |
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| Data Warehouse Sync exchange summaries |
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Enrichment |
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| Retroactive Tagging
Bulk edit old and new conversations |
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| Sentiment Moments
Automatically labeled wins/issues/risks |
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| Custom Auto Tags
Automatically apply new matches |
Add-on | |
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| Object Scores
Continually updated ticket, contact, and account scores |
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| Insights
Continually generated list of priorities |
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Governance and Security |
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| GDPR-compliant DPA | |
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| Data Retention Policies
Automatic compliance |
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| Virtual Private Cloud | |
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| HIPAA Compliance | |
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Service |
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| Email & web chat | Standard | Priority | White glove service |
| Slack channel | |
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| Get Started | Get Started | Talk to Sales | |
Business and Enterprise plans are billed annually.
Yes! Connect one or more data sources to start your trial of the Team tier. If you require legal agreements in place first, schedule a demo with our team to start a conversation.
For Business tier and above, we structure pricing based on factors such as data volume, implementation requirements, dedicated success and solutions time, custom environment requirements, and more. We do not charge per user, so invite as many people as you want into your account.
Frame AI can monitor for sentence fragments or combined context that you want to label, and label it for you. Tags appear in the conversation view inline and also aggreagate up through reporting, scores, insights, and alerts.
When you connect to a new data source, Frame AI imports historical data, enabling you to see search results, analytics, and enrichment on your previous chats and emails. The backfill speed is typically limited by the source system's API rate limits.
Frame AI automatically links contacts by email address. To use a CRM or a custom input as your source of truth on aggregating contacts, contact us.
Frame AI automatically imports tags from your existing tickets, contacts, and companies. You can manage these in Tag Management (group, rename, merge, and archive). In addition, Frame AI will automatically label conversation snippets with built-in labels such as sentiment moments and customer language. Tags you or the Frame AI success team create for you will live alongside these tags.
