Customer Support, Success, and Onboarding in Slack.
The #1 Slack app for managing customers in shared channels.
Frame monitors your customer channels so you don't have to. Use advanced, multi-point escalation notifications and away messages, or connect your team to tools like PagerDuty.
Push records of your conversations to any CRM or data warehouse via webhook. Every record includes participants, duration, and a full transcript.
Frame's Slack analytics helps you make decisions based on each individual's active time per channel. Monitor daily operations, review weekly commitments, and export everything to CSV.