Customer Support, Success, and Onboarding in Slack.
The #1 Slack app for managing customers in shared channels.
Frame monitors your customer channels so you don't have to. Use advanced, multi-point escalation notifications and away messages, or connect your team to tools like PagerDuty.
Push records of your conversations to any CRM or data warehouse via webhook. Every record includes participants, duration, and a full transcript.
Connecting to the rest of the Frame analytics hub, review Slack analytics to make decisions based on each individual's active time per channel, what they talk about and any other aspect of the relationship, and unify the data with support tickets from other systems.