financial services

Better Decisions for Profitable Outcomes

Frame AI’s STAG architecture delivers real-time, precise insights, enabling financial services to ensure compliance, make smarter decisions, and boost profitability with proactive, data-driven strategies.

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In an industry where the stakes are high

Frame AI provides financial
services with the tools they need

improve customer
experience

Customer experience sets you apart. Frame AI helps enterprises deliver exceptional service by continuously analyzing interactions, understanding sentiment, and predicting needs. This leads to higher satisfaction, increased loyalty, and a strong competitive edge.

drive operational
efficiencies

Manual processes create inefficiencies and drive costs up. Frame AI automates customer communication analysis, streamlining workflows and reducing the need for manual processes. By integrating with existing CRM systems, Frame AI enables faster, more accurate responses, cutting operational costs.

reduce compliance risks
and costs

Navigating financial regulations is challenging. Frame AI simplifies compliance by monitoring all communications, detecting risks in real-time, and enabling immediate corrective action. This proactive approach reduces regulatory breaches and minimizes penalties.

Achieve Unmatched
Precision and
Compliance

Real-Time Compliance Monitoring 

Continuous communications and transactions real-time monitoring communications –allowing financial institutions to ensure every interaction adheres to regulatory standards, significantly reducing the risk of compliance breaches.

Adaptive Risk Management

STAG adapts to emerging risks by analyzing large volumes of unstructured data, such as emails and chat logs–helping proactively identify potential issues before they escalate and ensuring the institution remains within regulatory bounds.

Automated Documentation

Frame AI automatically generates compliance documentation based on real-time interactions–ensuring every transaction or communication is accurately recorded, making audits less time-consuming.

Advanced Anomaly Detection

Frame AI processes vast streams of data, financial institutions can detect anomalies in transactions or communications that might indicate fraudulent activity or non-compliance. This proactive detection is crucial for maintaining both security and regulatory compliance.

Contextual Analysis

Frame AI’s platform understands the context of interactions, not just the content–differentiating between similar phrases that might have different meanings depending on the situation, ensuring that responses and actions are always contextually appropriate and compliant.

Customizable Compliance Triggers

Define specific compliance triggers based on your unique regulatory requirements–triggering pre-defined workflows (alerting compliance officers or freezing transactions) or ensuring swift and accurate responses to potential compliance issues.

LESS GUESSING.
MORE MARKETING IMPACT.

Stay ahead of complaints

proactive AI for peace of mind

Continuously monitor customer interactions to capture and categorize complaints. Frame AI’s STAG-architected platform is designed to enhance the capabilities of financial institutions, particularly in achieving precision and compliance.

Centralized Complaint Capture

Frame AI automates the capture and identification of customer complaints across channels including emails, calls, and chats to streamline complaint management.

Automated Categorization and Prioritization

Frame Ai analyzes, categorizes, and builds reports for complaints based on CFPB standards to drive reliable and efficient management.

PROACTIVE TOOLS FOR
accelerated improvement

Harness the power of Frame AI’s STAG platform to unify your teams: Marketing launches smarter campaigns, CX elevates customer service, and Product drives confident innovation. All backed by real-time synthesizing and optimization of unstructured data and unwavering compliance, your organization becomes more agile and customer-centric, ready to excel in a dynamic, heavily regulated market.

Customer Service / CX

STAG’s real-time monitoring allows the CX team to proactively resolve issues before they escalate, boosting customer satisfaction and loyalty. With a 360-degree view of customer interactions, the team delivers personalized, effective service, ensuring every touchpoint is informed and responsive

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Compliance

Frame AI automatically processes structured and unstructured data to activate existing automation, improving the efficiency of the organization’s total data investment and reducing costs.

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Marketing

Frame AI enriches marketing automation with continuous streaming of unstructured data, enabling the meaningful and timely marketing experiences that drives LTV.

EXPLORE

Frequently asked
questions

How does Frame AI support compliance and integrate with my compliance management system?

Frame AI integrates seamlessly with your compliance management system (CMS) to enhance your compliance capabilities and manage a variety of regulations, including Know Your Customer (KYC), Anti-Money Laundering (AML), the Bank Secrecy Act (BSA), Dodd-Frank, and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). By leveraging advanced natural language processing (NLP) and machine learning, Frame AI detects customer complaints and makes complaint trends visible, allowing you to address them proactively. This independent monitoring capability ensures better script adherence and complaint management, helping you avoid potential compliance issues and maintain regulatory compliance effectively.

How does Frame AI ensure the safety and security of my customer data?

Frame AI’s BYOC (Bring Your Own Cloud) architecture works by seamlessly integrating with our customers’ preferred cloud service providers, ensuring that all data processing and storage remain within the customer’s own secure cloud environment. This approach maintains data security and compliance by keeping sensitive information within the customer’s control, protected by end-to-end encryption and secure access controls. Additionally, Frame AI adheres to SOC 2 and HIPAA standards, ensuring the highest levels of data protection and regulatory compliance. The flexible deployment options allow businesses to configure and customize the integration based on their specific needs, leveraging their existing cloud infrastructure while benefiting from Frame AI’s advanced data analysis and compliance capabilities.

How does Frame AI assist in regulatory reporting?

Frame AI assists in regulatory reporting by automatically generating detailed reports that align with CFPB standards based on the analysis of customer interactions and data analysis. The platform compiles and structures the necessary information to meet various regulatory requirements, ensuring accuracy and compliance with agency guidelines. This automation reduces the administrative burden and ensures that all relevant compliance data is captured and documented, providing a streamlined and efficient process for regulatory compliance.

How does Frame AI support compliance training?

Frame AI supports internal compliance training by providing insights into common compliance issues and areas where employees might need additional guidance. By analyzing interactions and identifying recurring compliance-related themes, the platform highlights areas for improvement and informs training programs. This data-driven approach helps businesses tailor their training efforts to address specific compliance challenges and enhance overall awareness and adherence to regulatory standards.

How does Frame AI ensure seamless integration with existing compliance systems?

Frame AI ensures seamless integration with existing compliance systems by offering flexible API connections and compatibility with significant compliance and regulatory tools–allowing businesses to incorporate Frame AI’s advanced data analysis and compliance monitoring capabilities into their current workflows without disrupting existing processes. By enhancing the functionality of existing systems, Frame AI helps businesses maintain robust compliance monitoring and reporting while leveraging their current infrastructure.

industry
leaders
giving their
data a voice

The world’s best product teams use Frame AI to drive product development with AI-powered customer intelligence.

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“Frame AI's STAG architecture and real-time natural language processing has empowered our customers to unlock the full potential of their unstructured data. The automation and insights powered by Frame AI are transforming operations, improving customer experiences, and ultimately achieving superior business outcomes. It's a game-changer for our customers.”