One place to enrich, organize, and understand your unstructured conversation data.

Use Frame by itself or as a processing layer for your data pipeline.

Connect and link multiple data sources with one click

  • Connect your data sources with one click, including historical replay into the UI.
  • Normalize emails, chats, and workflows together into coherent conversations.
  • Filter irrelevant data and clean up configuration problems with connector-level import rules.
  • Clean up tags and experiment retroatively with bulk tag editing.
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Enrich with auto-tags and sentiment moments

  • Automatically detect and label impactful snippets of conversations, including wins, neutral problem statements, and relationship risks.
  • Organize tickets at scale built-in tag suggestions and auto-tagging on intents, bugs, product feedback, and more.
  • Catch emerging themes with topic diagnostics reports that cross-reference organic groups with existing tag coverage.
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Explore trends, performance, and pain points

  • Slice and dice unified, cleaned up data with responsive dashboards, then drill into specific transcripts.
  • Drill into annotated transcripts and instantly edit data to create a new source of truth.
  • Analyze co-occurrences between tags, agents, customers, and sentiment moments.
  • Review trends over time with interactive search and legend toggles to visually spot changes over any period.
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Take action with sharing, alerts, and data exports

  • Export any table, transcript, or visualization to CSV.
  • Share any dashboard view with teammates to collaborate on live data.
  • Sync data to a warehouse or third-party tool to join structured, cleaned conversation data with the rest of your organization.
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Understand Your Own Data.

Intercom
Zendesk
Freshdesk
Help Scout
Salesforce
Custom

I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Start exploring your customer conversations.

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