Senior Product Designer

About Frame

Frame AI helps companies listen actively to their customers. Building a competitive customer experience means communicating with customers on many channels: marketing chat, support help desks, communities, surveys, and social. When these are handled by different teams, the data and operations are often siloed, preventing companies from understanding and acting on signals that would be obvious to a single listener.

By using Natural Language Understanding (NLU) to identify and organize unstructured customer feedback, Frame AI provides large service organizations an efficient way to act upon a unified view of feedback locked within thousands of conversations spread over different channels. Frame AI deploys an early warning system that delivers prioritized customers, themes, and process gaps needing attention directly to the staff whose actions increase the quality of the customer experience and prevent churn.

The Role

This role is for a seasoned product designer that will have an opportunity to play a crucial role in evolving our user experience and platform. You are someone that is excited to find ways to make complex experiences feel easy. Throughout the product life cycle you will work with product, engineering, customer success, customers and other stakeholders to deliver intuitive and delightful product experiences.

As our first full-time UX hire, we are looking for someone that wants to help build a company, and will drive and implement a design strategy based on their experience and expertise with a variety of UX design processes and methodologies.

What You’ll Do

  • Own the Frame web-application experience

  • Design end to end user experiences through research, wireframes mock-ups, persona development and prototypes

  • Collaborate with internal and external stakeholders to test ideas and rapidly iterate on product features and designs

  • Develop, manage, and evolve Frame’s design system

  • Advocate for users and user-centered design across the organization

  • Help define and shape the discovery, design and iteration process

Who We’re Looking For

  • Strong opinions, loosely held. You have a strong sense of what’s good, what will work, but are always seeking feedback from your team and your users to validate your designs and implementations.

  • You feel a high degree of ownership and accountability for your work and its impact on the user experience.

  • Inclusive collaborator. You view communication as one of your strongest skills, and you seek opportunities within your team and beyond to share knowledge that helps people work better.

  • Seeks a startup environment. You appreciate having a high impact role and bringing exciting new technologies to market. You respond constructively to change and team up with others who rise to the challenge.

  • Design savvy creator. You have a strong sense of what looks good and will be use-able to end users—creating coherent, visually compelling user experiences.

  • Connector of simple solutions to complex problems. Frame knows quite a bit about the conversations we analyze, the trick is always surfacing the right information at the right time with the right context.

Working at Frame AI

Frame AI is an environment where skilled creators thrive. We embrace modern product management and design practices and believe that design is not an isolated phase but an integral part of the product lifecycle from discovery, delivery to iteration. The team at Frame consists of people that are passionate, curious and always up for a challenge and love finding simple solutions to complex problems. We lead with empathy in every situation not just for our customers and their problems but also our employees. Here, you will get to work in a collaborative environment with talented people that will support you in delivering your potential and get a chance to solve challenging, relevant and high impact problems.

Frame AI is a diverse team motivated by both individual and team success. We embrace empowering people with clear objectives and supportive resources so they can get their work done effectively and then do other things they care about during time off. We learn quickly from failures and celebrate successes. We offer competitive compensation and benefits.

Requirements

  • 5+ years of experience designing end-to-end solutions for B2B or enterprise software

  • A strong portfolio that reflects shipped and currently in-market products

  • 2+ years of experience with a rapid prototyping tool such as Figma

  • Experience with agile development methodologies

  • Experience designing responsive web applications

  • Experience developing and extending design systems

  • Experience developing analytic interfaces and dashboards is a huge plus

  • Exceptional attention to visual, interaction, and information hierarchy design details

  • Knowledge of user centered design principles and practices, web standards, responsive design, typography and color, and web usability standards

Other Notes

  • Frame AI is based NYC, but this role is open to remote applicants.

  • This role is not eligible for immigration/visa sponsorship in the US.

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