By Robbie Mitchell
Photo by John Schnobrich onUnsplash
Open the floodgates!
By George Davis
Have you ever been sent a promo code as a pre-emptive apology for an order snafu? Received a proactive message about a CRM glitch with...
Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing business with...
History is full of infamously bad predictions.