The Customer (Support) Experience Blog

Latest Posts in Customer Success

3 Ways AI Helps Reduce Support Ticket Volume

Your Support team is probably busy — well, busy is not quite a strong enough word. Swamped? Overwhelmed? Drowning? You get the idea. There are simply not...

What's in a Health Score?

If you’re reading this, you probably know that a customer health score is a composite data point assigned to individual customers to summarize relationsh...

The Customer Feedback Stack: Part III

This is the final post in a three-part series about assembling your customer feedback stack so that you can take action faster and more effectively than ...

Every Support and Success Team Has Trouble with...

Because tagging breaks down in familiar ways, Frame offers a way to create a new source of truth with your existing data. Your team tags customer convers...

Data-Driven Customer Success: a recap

### credit: StephBellWe’re excited to have hosted a productive event with the Customer Success community at Work-Bench last week, where we discussed the...

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Why Customer Collaboration is the New Secret to...

Customer Success has become one of the first functions at successful SaaS businesses because trial and churn dynamics impact the bottom line so dramatica...