The Customer (Support) Experience Blog

Latest Posts in Customer Sentiment

With Bonusly and Frame AI together, Scott's team can

Case Study: How Kruze Consulting Uses Frame AI ...

 Kruze Consulting is a leading accounting, finance, HR, and tax consulting provider for seed and venture capital-funded startups. In the midst of the COV...

67% of customers declined to respond to surveys following detractor moments2

Infographic: 5 Benefits of Using AI to Measure ...

Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing busine...

Measuring Customer Sentiment

We recently discussed why high-impact CX needs high-impact measurement and, more specifically, measuring customer effort. This post focuses on measuring ...