The Customer (Support) Experience Blog
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Latest Posts in Customer Sentiment
How AI Predicts CSAT
Leadership continues to evolve its conception of the support function from revenue defender to strategic center, putting more pressure on support leaders...
Case Study: How Kruze Consulting Uses Frame AI ...
Kruze Consulting is a leading accounting, finance, HR, and tax consulting provider for seed and venture capital-funded startups. In the midst of the COVI...
Infographic: 5 Benefits of Using AI to Measure ...
Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing busine...
Measuring Customer Sentiment
We recently discussed why high-impact CX needs high-impact measurement and, more specifically, measuring customer effort. This post focuses on measuring ...
