Frame AI Blog

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Frame AI Raises $6.3M to Understand Customer Conversations in Order to Supercharge Existing CX Efforts

By Frame AI

AlleyWatch73% of all people point to customer experience (CX) as a determining factor in their purchasing decision. Frame AI challenges the status quo through its Voice-of-Customer data platform that helps companies identify, prioritize, and take proactive action to address drivers of customer experience, in real-time and across all channels.

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Press Coverage

Frame AI Raises $6.3M Series A to Help Understand Customers Across Channels

By Frame AI

TechcrunchFrame AI, a New York City startup that uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels, announced a $6.3 million Series A investment today.

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Press Coverage

New: Starring, Archiving, and Review Flags

By Robbie Mitchell

Stacks of rocks

With invaluable feedback from customers (hat tip to Bret and Ashley at Articulate and Jackie and Beck at Practice Ignition!), we devised some new ways for teams to coordinate their reviews in Frame and to permanently hide irrelevant conversations.

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Product Updates

3 Questions About Your Customer Support Effort

By Robbie Mitchell

A checklist to understand what customers experience and how much effort it takes to support them.

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How x.ai used Frame AI to prioritize CX during rapid growth

By Robbie Mitchell


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A Big List of Customer Support Resources

By Robbie Mitchell

A growing collection of templates, tips, and guides for working with customers.

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Auto-Tagging, Salesforce, CSV Exports, and More

By Robbie Mitchell


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Product Updates

The Tag Management Layer for Messy Customer Data

By Robbie Mitchell


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Product Updates

How to tag a user or company when it joins an Intercom segment

By Robbie Mitchell

Using Google Apps Script to automatically find users and apply the desired tag — for free.

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Intercom How To

Every Support and Success Team Has Trouble with their Tags

By Robbie Mitchell


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