ai that listens and predicts
everywhere customers talk
Turn unstructured data like calls, emails, and chat transcripts into proactive intelligence.
insight and action
at the speed of data
Detect traits, track trends, and trigger workflows with streaming AI that continuously
queries customer data for what matters to your business
Unlock Dormant Data TO FIND
ENTERPRISE Insights
Frame AI translates unstructured data – the calls, emails, surveys and documents that comprise 80% of what enterprises capture – into insights that inform operations and strategic decisions across teams. This untapped asset contains critical insights about what consumers want, and what they may do with respect to a brand. Unlocking it fosters alignment, efficiency, growth, and ultimately competitive advantage.
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HARNESS AI TAILORED TO
YOUR BUSINESS
Frame AI isn’t an “one-size-fits-all” tool – it is a central platform where businesses can deploy tuned NLP models, calibrated predictive models and engineered prompts. By doing so, Frame AI allows enterprises to invest once in providing AI with critical context about their business and deploy it across many applications, averting pitfalls and inaccuracies common to “generic” APIs and SaaS solutions.
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Amplify Existing Processes,
Tools, and Teams
Frame AI’s STAG architecture proactively injects Generative AI assistance directly into your existing platforms and practices, making the most of your existing investments. By providing a solution that is integrated with existing security, data governance / compliance, and operational frameworks, Frame AI lowers time-to-value and eliminates the disruption many businesses are feeling in adopting AI technologies.
LEARN MOREindustry
leaders
giving their
data a voice
Act on what
your business
needs in real
Time
Proactive insights contextualize customer risks and opportunities, enabling immediate, informed decision-making to drive efficiency and growth while keeping data secure.
Unify Data Streams
Activate your data where it lives. Using NLP, machine learning, and generative AI, identify Moments that Matter (MtM) in customer interactions.
Enrich with meaning
Leverage AI to gain insights, predict outcomes, enrich profiles, and automate actions. Boost efficiency while minimizing disruption.
Enhance Existing Systems
Integrate AI into your existing systems to avoid rebuilding models, accelerate time to ROI, and maximize efficiency.
monitor and track impact
Monitor and track key moments in real-time, capturing opportunities and risks to optimize actions for better outcomes.
Maintain data control
Ensure data accuracy, security, and compliance at all times with AI that centralizes your data investment.
leverage Frame Ai expertise
Collaborate with AI experts to optimize solutions, improve performance, and achieve your business goals efficiently
PROACTIVE TOOLS
FOR EVERY TEAM
Equip every team with proactive tools that leverage streaming customer data across all systems, not just what’s locked in vendor ecosystems. Frame AI triggers workflows wherever teams are already working, injecting proactive, Generative AI into your existing investments.
Safety & Compliance
- Risk Monitoring
- Automated Documentation
- AQA
- Scheduled Reports
Marketing
- Profile Traits
- Campaign Triggers
- Account Alerts
- Product Feedback
CUSTOMER EXPERIENCE
- Cost Driver Detection
- Predicted CSAT
- AQA
- Escalation Alers
THE LATEST
Why BYOC Excels for Regulated Industries
Bring Your Own Cloud provides the flexibility of cloud-based management with the rigorous control that regulated industries demand.
Powering the Middle with AI
Middle managers are crucial to organizational success but often spend a significant amount of time on administrative tasks, which limits their ability to focus on leadership and strategy. AI can alleviate these burdens by automating repetitive tasks and providing real-time insights, enabling managers to concentrate on higher-level responsibilities. Technologies like Frame AI’s STAG architecture go further by continuously analyzing data, proactively identifying risks, and offering performance feedback, which allows managers to take timely action. By empowering middle managers with advanced AI tools, organizations can enhance leadership, team performance, and overall operational success.
What is Deep Personalization?
Personalization has evolved from basic demographic targeting to more complex, individualized experiences, thanks to the rise of AI. Early personalization was limited by structured data, offering shallow insights into customer behavior. However, AI now enables businesses to tap into unstructured data, such as customer interactions and feedback, allowing for deeper, more context-driven personalization. With AI’s ability to understand customer intent and emotions in real time, brands can deliver highly relevant, proactive engagement that enhances customer experiences and builds long-term loyalty.
Deep Dive: Automated QA
AI-driven Automated Quality Assurance (AQA) is revolutionizing the traditional QA process in customer service by making evaluations more efficient and consistent. Traditionally, managers manually reviewed a small percentage of interactions based on rubrics measuring accuracy, empathy, and adherence to procedures, which was time-consuming and left room for inconsistencies. AQA automates much of this process by using AI to analyze entire conversations, pre-fill rubrics, and provide real-time insights into agent performance. This allows managers to focus on high-level feedback, improving scalability and ensuring more comprehensive and accurate evaluations across a larger number of customer interactions.
Learn how Frame Ai’s enterprise api
empowers platforms across the world
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HOW TO LEVERAGE AI FOR UNSTRUCTURED DATA
Case studies, interviews, and tips and tricks learned from harnessing AI for more strategic
implementation of your data.