Reveal the cost and business impact of every support case.

Support tickets aren't created equal — some are MUCH harder than others. So why do so many companies make decisions based on ticket counts?

Trusted by Leading CX Teams.

Go beyond generic "Sentiment"

  • Product Friction ≠ Support Frustration
    Picking up generic sentiment or CSAT ratings doesn't tell you the real story. Frame's unique approach to labeling and scoring to help you solve the right problems.
  • Drive data-driven staffing decisions
    Identify the kinds of roles and tools to invest in based on where today's costs are going.

Reduce cost of service

Your team supports how many customers? Find the cost-saving levers that make sense for your business without cutting corners.

Prioritize effectively

Have a laundry list of asks for Product? Considering a new tier structure? Prioritize projects based on bottom-line impact.

Make business cases easy

Need automation tooling? More heads? Speak Finance’s language and easily translate your asks for more resources into ROI on service cost.

Want a cheat sheet for all of Finance's questions?